Our standard shipping within Germany takes 1 to 3 working days. Shipping to Austria or Switzerland takes 3 to 5 working days.
We ship all orders to Germany free of charge. Exception: You want delivery via DHL Express. Then there are shipping costs of 12.96 euros.
If you order outside of Germany, the shipping costs will be calculated at check-out.
We process incoming orders within 48 hours on weekdays. The order will then be sent.
Standard shipping within Germany takes 1-3 working days, shipping to Austria and Switzerland takes up to 5 working days.
We are very sorry that something went wrong with the shipping of your order.
Please contact firstname.lastname@example.org and have your order number ready so that we can help you as quickly as possible.
If your goods have arrived damaged, please send usadditional photos of the damaged goods to email@example.com. We will find a solution in any case!
We understand that it is very annoying for you when products cannot be ordered continuously.
For us as a start-up, the calculation of stocks and the forecast of sales figures is a complex process, since demand keeps changing unpredictably and several production steps have to be coordinated.
< p>Since we do not want to deviate from our high quality standards despite delivery difficulties caused by the corona virus, we have to accept vacancies from time to time and thus consciously forego sales.
However, we do everything we can to continuously optimize our processes , and to avoid such situations in the future.
The vessels of our scented candles are made of unglazed bisque porcelain, heat-resistant and oven and dishwasher safe.
Nevertheless, we recommend cleaning the porcelain mugs by hand. You can use a soft cloth for this, but you can also use a rough sponge. The decor is burned in at 1,400°C and is therefore insensitive.
In everyday life you can simply wipe the porcelain vessel with a soft cloth or a sponge. You can also clean it with detergent for more stubborn dirt.
If your scented candle has burned down completely and you want to continue using the vessel as a drinking cup, vase or storage vessel, you can rinse it with hot water (> 60 °C ) rinse or heat in the oven and wipe out the melted wax with a cloth. If residues remain, you can wipe the container with alcohol.
You can dust the copper lid with a soft, dry cloth. For more stubborn stains, you can also use warm (but not hot) water, if necessary with washing-up liquid.
Should the copper develop the patina typical of copper over time and should this bother you, follow the care instructions , which we included with your order, read the care instructions again, which are mentioned in the shop under the corresponding scented candles or the following blog post: How to look after the lid of your scented candle
Yes. Copper is a metal that is mainly extracted from ores. It is known for itsshiny reddish-brown color. Over time, copper oxidizes to a darker, brownish protective layer and the material loses its luster. The patina development is a natural process and sometimes even desirable, because it seals the surface and thus protects the copper underneath.
Copper can be used to prevent the development of patina spray with Zapon varnish, for example. Out of consideration for our environment, we have not treated our lids in this way.
If you don't like the natural patina, you can remove it with a solution of vinegar and salt.
Paraffin is a cheap mineral oil, which is a waste product from the mining of petroleum, sometimes also of lignite. Paraffin is not only very cheap, but also odorless and tasteless, oily, waxy and flammable, so it is used in many products, including the cosmetics industry.
Most candles are made from paraffin. Since there is no labeling requirement for candles, this is rarely stated on the packaging. However, some candle manufacturers also use the terms "mineral wax" or "mineral oil", which are just other terms for paraffin.
We do not use paraffin because it is produced from non-renewable raw materials and is often imported from outside Europe must become. Since paraffin wax candles soot a lot and are also suspected of damaging our respiratory tract and skin, we prefer wax made from 100% vegetable wax. It's better for your health, our climate and your home will also thank you.